ENRICHING, CUSTOMER EXPERIENCE
CX FRAMEWORK
DIGITAL ENGAEMENT
Interacting and engaging with customers across various digital channels and touchpoints.
SELF-SERVICE & CONTAINMENT
Enabling customers to independently self-serve and resolve support tasks through automated resolution options.
ROUTING & CONTACT CENTER
Providing customers with seamless integrated support across multiple channels, including voice routing.
AGENT TOOLS & RESOURCES
Equipping agents and employees with the tools and resources to succeed in their given task or roles.
MEASURE & IMPROVE
Continuously measuring and improving performance and quality assurance to enhance CX.
STAFFING & AGENTS
Properly staffing skilled resources to effectively meet customer needs while managing labor costs.
