SERVICE TIERS & PRICING
All pricing displayed is based on industry benchmarks and EDGE TEK’s independent research. Volume licensing discounts are not reflected or included.
SERVICE TIERS & PRICING
All pricing displayed is based on industry benchmarks and EDGE TEK’s independent research. Volume licensing discounts are not reflected, but applicable.
SERVICE TIERS & PRICING
All pricing displayed is based on industry benchmarks and EDGE TEK’s independent research. Volume licensing discounts are not reflected or included.
Contact Center
Omnichannel contact center, including both inbound and outbound traffic - ideal for customer support.
Business Communications
Unified communications for coworker collaboration and unlimited domestic PSTN calling.
Unlimited Calling - US & CAN
Messaging - SMS, MMS, Team Chat
Video - Meetings & Conferencing
Mobile Application
Microsoft 365 & Google Workspace Integration
Phone #’s, DIDs, Extensions
SERVICES - PLANS - PRICING
Voicemail-to-Email
Auto Attendant, Call Queues, Ring Groups
Provider SLA & Dedicated Support
Features Include:
Omnichannel - Voice, Email, Chat, SMS, Social
Advanced IVR & Call Routing
LOB Integrations - CRM, ERP, Help Desk
Ai Capabilities -Summary, Scorecards, Transcripts
Queue Callback - Priority, Hold, Scheduled
Real-Time Reporting & Analytics
Agent Assist
Outbound Dialers - Agentless, Predictive, Preview
Provider SLA & Premium Support
All pricing displayed is based on industry benchmarks and EDGE TEK’s independent research. Volume licensing discounts are not reflected or included.
Digital CX
Omnichannel customer experience including digital channels, robust Ai capabilities, and workforce management.
Features Include:
Features Include:
All Features Included in Contact Center, plus:
Advanced Ai Capabilities - Sentiment & CSAT
Workforce Management
Workforce Optimization
Quality Management
Quality Assurance
Intelligent Virtual Agent - IVA
Workflow API Integrations
Provider SLA & Premium Support